Q: Are there any fees for becoming a member?
A: There are no fees for becoming a member of STSprepaid.com.

Q: Who is the provider of your products?
A: STSprepaid.com sells most national, best sellers, brand name phone cards from leading Telecomunications providers in the US market. Therefore, when you buy different Phone Cards from us, your products may actually be supplied by different providers at the same time.

Q: Who is STSprepaid.com?
A: STSprepaid.com is the prepaid department of STS Telecom Corp. STS Telecom is one of the most reputable, professional, and distinguished companies in the prepaid Telecommunications business in the Western United States.

Q: What is the Automatic Verification System (AVS)?
A: To serve you best, while keeping up with our high security requirements, we have initiated the Automatic Verification System (AVS). Thru AVS, you can verify your order online and get your pin(s) instantly. 24 hours a day and 7 days a week.

Q: How does the Automatic Verification System (AVS) work?
A: We send your bank a TEST authorization request which is slightly different from your ORDER amount.
What you need to do:
1 - Call your Bank or Credit Card Company and ask for the charge amount authorized by STSprepaid.com
2 - Enter the authorized amount in the box provided.
3 - If you enter the correct amount, your account will be instantly activated, and your pin numbers will be released to you IMMEDIATELY.
4 - Please note that the amount we authorize on your account will be slightly different than the actual amount of your order, but you will only be charged for the EXACT ORDER AMOUNT

Q: Can I guess the authorized amount on the Automatic Verification System?
A: No, The authorized amount is always different than the actual amount and would be very difficult to guess. To keep the integrity of the system, you will be allowed a LIMITED number of tries before this Automatic Verification System gets locked down, so please DO NOT enter random guesses. Call your BANK or your Credit / debit Card company and verify with them. (of course, you can check that on line if you have access to your account)

Q: How do I get my (Refer a Friend) Gift Voucher?
A: In order to get your (Refer a Friend) Gift Voucher, you MUST invite your friends and relatives to www.STSprepaid.com using our (Refer a Friend) system. This way we can establish a link between your e-mail and those of your friends. When one of them buy his/her first order (using the SAME e-mail you used when you invited them), our automatic system will instantly send your Gift Voucher to you. Please note that if your friend uses a different e-mail address, then we would not be able to identify you as a referral, therefore no Gift Vouchers will be sent.

Q: What are the main features of STS Rechargeable Phone Cards?
A: STS Rechargeable Phone Cards:
1- Can be Recharged so you will always use the same pin # and you do not need to buy a new Phone Card every time.
2- When Recharging your Phone Card, Remaining Balance will be Added to the new amount so you will NEVER LOSE any money.
3- Rechargeable Phone Cards are also Pinless Cards so you do not need to enter the pin # every time you use your card from a registered phone.
4- You can register up to 4 different phone #s to use with our Pinless Calling feature.
5- You can Track all your calls and the charges in an easy to read, easy to follow format. No more guessing of how much you got charged for any call you made.
6- Your STS Rechargeable Phone Card is 100% Clean with One Minute Rounding, NO Connection Fees and absolutely NO Hidden Fees!

Q: How to Recharge your STS Rechargeable Phone Cards?
A: Follow these easy steps:
1- Log into your account.
2- Click on the RECHARGE button on the left hand side of the top selection bar.
3- Select your STS Rechargeable Phone Card that you want to charge.
4- Select the amount you want to charge and press Add to Cart.
5- Follow normal checkout procedure.
6- Your STS Rechargeable Phone Card balance will be immediately updated with the remaining balance plus the new amount.

Q: How to make your STS Rechargeable Phone Cards Pinless?
A: Follow these easy steps:
1- Log into your account.
2- Click on the RECHARGE button on the left hand side of the top selection bar.
3- Select your STS Rechargeable Phone Card that you want to program as Pinless.
4- In the space provided, add your Home, Cell, Office phone numbers (up to 4 of them).
5- Click on CONTINUE.
6- Your STS Rechargeable Phone Card will be automatically programmed to recognize these phone #s as associated with this pin#.
7- From now on, every time you want to place a call from one of these phone #, just Dial: 1-800-460-8281 and dial your destination #
8- For Domestic Destinations Dial: (1+Area Code + Phone #) For International Destinations Dial: (011 + Country Code + Area Code + Phone #)

Q: How to TRACK CALLS made on your STS Rechargeable Phone Cards?
A: Follow these easy steps:
1- Log into your account.
2- Click on the RECHARGE button on the left hand side of the top selection bar.
3- Select your STS Rechargeable Phone Card that you want to Track.
4- Scroll to the end of the page, where you will see a detailed list of all your calls, including calls durations and amount being charged.
5- Enjoy your STS Rechargeable Phone Card Honesty and 100 % Guarantee!

Q: Do I incur any surcharges by using a payphone?
A: FCC regulations require payphone operators to implement a surcharge for pre-paid calling card users. The payphone will send a signal to our computer system informing the computer to charge for the connection. There are however some cards that do not charge for payphone use because they are serviced from outside of the USA, please check individual cards to find out whether there is a payphone charge on that specific card.

Q: Will my calling card be charged for unanswered calls?
A: It may be, your calling card may be charged for calls that are unanswered, if it rings more than a reasonable number of rings, or if your destination number has an answering device or voicemail service. Please note that different card suppliers do have different policies on this matter, and we carry cards from 30 different manufacturers.

Q: Can STSprepaid.com calling cards be used from anywhere in the United States?
A: Yes. STSprepaid.com calling cards can be used from any touch-tone telephone within the continues 48 states. Some Phone Cards, however, do not work from Alaska, Hawaii, and Puerto Rico. Please keep in mind that most cards that allow calling from Alaska, Hawaii, and Puerto Rico do have extra charges for calls generated from these locations.

Q: Can I use STSprepaid.com calling cards from Alaska, Hawaii, Puerto Rico, and Canada?
A: Some Phone Cards do not work from these destination. Please try the access number of the card you want BEFORE your order it. If it works from where you are, then you may buy that card.

Q: Can STSprepaid.com calling cards be used from countries outside of the United States?
A: We carry cards from AT&T, Sprint, and Verizon MCI. These cards do work from outside of the USA and can be used to call back. However, you need to call the appropriate customer service number of these companies (available in the product page) to confirm the correct access number you need to use from the specific country you are planning to travel to.

Q: Can I add more time to my calling card?
A: Yes, when you buy rechargeable cards you will be able to add time to your pins without losing any balance.

Q: Is my information shared with any other institution?
A: No, your information will not be shared with any other institution or company except when needed to better serve your account with an affiliated entity. Please read our privacy terms.

Q: Whom should I call if I have a problem with my pins?
A: Every time you buy a phone card (pin) from us, we send you a customer service # that will connect you to the company that issued that Phone card. They are the best people who can help you if you have problem with your pin(s). Most of them work 24 hours a day. Those agents can check your pin(s) and see what really went wrong with your connection and/or charges. Please keep in mind that they may take some time to answer your question, so prepare to be patient.

Q: Does STSprepaid.com have any affiliation with the Calling cards providers?
A: No. STSprepaid.com has no affiliation with any of the Calling Cards providers.

Q: How can I contact STSprepaid.com in case of any problems?
A: The fastest way to contact us is by E-mail at customerservice@STSprepaid.com, an account representative will call you back or e-mail you with answers to your questions in the shortest time possible.

Q: Can I contact STSprepaid.com by phone?
A: Absolutely, you may call us Toll Free at: 866-500-6223. We are here to help you Mon to Fri 8:30 am to 5:30 pm Pacific Time.